Contact Us

We'd love to hear from you! Whether you have a question about your order, subscription, shipping, or a First Time Living product, we're happy to help.

How to Contact Us

The best way to reach First Time Living is through Shopify Inbox, using the chat button on our website.

When contacting us about an existing order, please include your name and order number so we can assist you as quickly as possible.

Response Times

First Time Living is a small business, and messages are answered personally.

Please allow 1–3 business days for a response. Messages received on weekends or holidays may be answered the following business day.

Sending multiple messages about the same issue may not result in a faster response.

Order Changes

If you need to request a change to your shipping address or other order information, please contact us through Shopify Inbox as soon as possible.

We will do our best to accommodate changes, but we cannot guarantee that an order can be modified once it has entered processing or has been shipped.

Snail Mail Subscription Questions

For questions about your First Time Living Snail Mail subscription, please include the name and email address associated with your subscription.

As a reminder, subscribing during one month reserves your Snail Mail for the following month, with monthly mailings sent during the first week of the month.

Damaged or Incorrect Orders

If you received a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please have your order number and photos of the item and packaging available. We may request this information to determine the appropriate resolution.

Please Note

Shopify Inbox is our primary customer-support channel