Refund & Return Policy

Thank you for supporting First Time Living! Many of our products are created, packed, and prepared in small batches. Because of the nature of our products, all sales are considered final.

Returns & Refunds

We do not accept returns, exchanges, or issue refunds for:

• Change of mind

• Accidental orders

• Incorrect quantities ordered

• Incorrect addresses provided at checkout

• Subscription orders that have already been processed or shipped

• Minor variations in color, placement, or appearance of handmade or printed products

• Normal wear and tear after use

Please review your order carefully before completing your purchase.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery.

Include your order number and clear photos of the item and packaging so we can review the issue.

If we determine that an item was damaged, defective, or sent incorrectly, we may provide a replacement or refund at our discretion. You will not be required to return an item unless we specifically request it.

Lost or Delayed Mail

Once an order has been transferred to the shipping carrier, delivery times are outside of our control. Shipping delays do not qualify for refunds.

If your package appears to be lost, please contact us so we can help determine the appropriate next steps.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

We cannot guarantee refunds or replacements for orders delivered to an incorrectly entered address. If an order is returned to us because of an incorrect or undeliverable address, additional shipping charges may apply before the order can be resent.

Snail Mail & Subscription Orders

Because subscription and snail-mail products are prepared according to each month's fulfillment schedule, subscription payments are non-refundable once the order has been processed for fulfillment.

Canceling a subscription prevents future eligible renewals but does not automatically cancel or refund an order that has already been processed.

Please make any subscription changes or cancellations before your next scheduled billing date.

Digital Products

Digital downloads and other digital products are non-refundable once purchased or delivered.

Final Sale

Except where required by applicable law or where an order qualifies under our damaged, defective, or incorrect-item policy above, all purchases are final sale and non-refundable.

By completing your purchase, you acknowledge and agree to this Refund & Return Policy.